Refund policy

Returns & Exchanges

We want you to love your Amina piece. If something isn’t right, here’s how we can help.

Returns

You can request a return within 5 days of receiving your order. To be accepted, items must be unworn, unwashed and unaltered, with all original tags attached.

Custom and made-to-order pieces are made specially for you, so we can’t accept returns on them unless the item arrives with a defect.

To start a return, contact us at shop@yeneamina.com or WhatsApp +254117972691 with your order number and a photo of the item. Please don’t send anything back before we confirm your return.

Return shipping costs are covered by the customer. If you’re returning from outside Kenya, please send the item to our Nairobi address using a trackable courier. We can’t take responsibility for items lost in transit on the way back to us, so we recommend insuring higher-value pieces.

Refunds

We offer refunds if:

• your item arrives damaged or defective
• you receive an item that’s different from what you ordered
• an item you paid for turns out to be out of stock

Refunds go back to your original payment method. Once approved, please allow 5-7 business days for the refund to reflect.

We aren’t able to offer refunds for a change of mind when the item was delivered as described. In that case, we’re happy to arrange an exchange instead.

Exchanges

Need a different size or colour? You can exchange within 5 days of delivery, subject to availability. We’ll send your new item once we receive the original back. Delivery fees for exchanges are covered by the customer.

Something wrong with your order?

If your item arrives damaged or isn’t what you ordered, let us know within 48 hours of delivery and include photos. We’ll make it right with a replacement or a full refund.

International orders

Customs duties and import taxes in your country aren’t refundable.

Questions? We’re here to help at shop@yeneamina.com or on WhatsApp at +254117972691, Monday to Friday, 8am–5pm (EAT).